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Arlo Support: Troubleshooting Common Issues Arlo cameras are popular choices for home security due to their high-quality video and ease of use. However, users may encounter issues such as an Arlo camera offline status or the camera not recording. Understanding how to address these problems through Arlo Support can enhance your overall experience and security. When your Arlo camera offline, it usually indicates a connection issue between the camera and your Wi-Fi network. Start by checking your internet connection. Ensure that your router is powered on and functioning properly. If you’re using a dual-band router, make sure the camera is connected to the correct frequency—2.4 GHz is generally more stable for Arlo cameras. Restart your router and camera to refresh the connection. If your camera remains offline, consider moving it closer to the router to improve the signal. Thick walls or electronic interference can weaken the connection. You can also check the status lights on the camera for any error messages. If the camera has a solid blue light, it's connected; if it’s amber, it may indicate issues. Another common problem users face is the Arlo camera not recording. This could be due to several factors, including incorrect settings or insufficient storage space. First, verify that the camera is set to record in the app. Go to the camera settings and ensure that the recording option is enabled. Additionally, check the motion detection settings; if these are turned off, the camera won't capture any events. If your camera is set to record but still not recording, check your storage capacity. Arlo cameras typically record to a cloud service, and if your plan’s storage limit has been reached, new recordings may not be saved. Upgrade your storage plan if necessary, or delete old videos to free up space. Firmware updates can also play a significant role in functionality. Ensure that your camera’s firmware is up to date by checking the Arlo app or web portal. Outdated software can lead to performance issues, including connectivity and recording problems. If you continue to experience issues, Arlo Support offers a wealth of resources. Their website features troubleshooting guides, FAQs, and community forums where you can find answers to common questions. Additionally, you can contact customer support for more personalized assistance. In conclusion, addressing issues like an Arlo camera offline or Arlo camera not recording can often be resolved through simple troubleshooting steps. Utilizing Arlo Support resources ensures that you can maintain a secure and effective home monitoring system, allowing you to enjoy peace of mind knowing your property is protected. arlo cameras not recording motion my arlo camera is offline